Customer, staff & member surveys
Surveys can be carried out among customers, staff, suppliers, members, patients and the general public, in specific market segments or targeted groups, depending on the brief.
Our experienced consultants work with businesses and organisations to design, develop and deliver the most appropriate methods of getting feedback and gaining insight to help improve the effectiveness of communications and communications programmes.
Using quantitative and qualitative survey methodologies, including telephone surveys, postal questionnaires, street surveys, observational auditing, on-line surveys and depth interviews, we gauge the effectiveness of your communications and messaging and measure performance and service delivery.
Mezzo Consultancy has developed and delivered many surveys since 1991, in both public and private sector organisations and provides market research services from questionnaire design through to data analysis and full reporting.
Our experience has shown that surveys are most effective and give the best return on investment when the findings are prioritised, communicated clearly and support is given to help managers use results to develop action plans.
If you have a survey in mind and would like to talk to us about it, call us now on 0116 259 5367
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